Article
Environmental Studies
Junbo Zhang, Qi Chen, Jiandong Lu, Xiaolei Wang, Luning Liu, Yuqiang Feng
Summary: This research investigates the influence of emotional expressions of chatbots on customer satisfaction. The findings suggest that expressing concern for customers can improve customer satisfaction, and the moderating effects of customer's goal orientation, chatbot's avatars, and the relationship type between customers and chatbots on the relationship between emotional expression and expectancy violation.
TOURISM MANAGEMENT
(2024)
Article
Environmental Studies
Yun Jie, Ben Haobin Ye, Vincent Wing Sun Tung
Summary: This research examines the optimal preannouncement timing for new tourism destinations and finds that prospective tourists prefer a time interval between preannouncement and official launch. It also discovers a resurgence of interest after an initial decline in separate evaluations.
TOURISM MANAGEMENT
(2024)
Article
Environmental Studies
Mei-Yu Wang, Yong-Quan Li, Wen-Qi Ruan, Shu-Ning Zhang, Rui Li
Summary: This study explores the influencing factors and formation process of Cultural Inheritance-Based Innovation (CIBI) using innovation systems theory and qualitative methods. The findings suggest that CIBI is influenced by multilevel factors and involves balancing the paradoxical elements of cultural inheritance and innovation through innovation system support. This research deepens the understanding of the paradoxical relationship between heritage conservation and innovation, expands the framework of factors influencing cultural innovation at tourism destinations, and provides insights into the management and promotion of cultural inheritance and innovation.
TOURISM MANAGEMENT
(2024)
Article
Environmental Studies
Bingjie Liu-Lastres, Han Wen, Fevzi Okumus
Summary: This study examines the impact of message frequency and transparency on internal crisis communication outcomes in the tourism industry. Qualitative interviews and a national survey of tourism workers were conducted to gather data. The results indicate that timely and transparent communication from employers during a crisis enhances employer-employee relationships and reduces turnover intentions.
TOURISM MANAGEMENT
(2024)
Article
Environmental Studies
Courtney Suess, Jason E. Maddock, Marco Palma, Omar Youssef, Gerard Kyle
Summary: This study examined the emotional and behavioral responses of respondents to video treatments that presented different outcomes for coral reef health. The findings showed that videos with equal proportions of threat and reassurance stimulated higher arousal, leading to increased intent to donate for coral reef restoration. The presence of higher proportions of threat in video messaging also induced negative affectivity, which was associated with higher stated donations. Respondents who had taken vacations in coral reef destinations were more aroused by the videos and stated higher donations compared to those who had not. The emotional responses to fear-appeal videos were influenced by PMT antecedents such as threat-appraisal, coping-appraisal, and response-costs.
TOURISM MANAGEMENT
(2024)
Article
Environmental Studies
Ringkar Situmorang, Arnold Japutra
Summary: This study investigates the challenges in transferring knowledge from MNC hotels to subsidiaries through the lens of absorptive capacity. Factors such as competencies, experience, historical background, limited opportunities, cultural discord, and communication barriers were found to influence different stages of knowledge transfer. The findings highlight the significant impact of a country's historical experience on absorptive capacity.
TOURISM MANAGEMENT
(2024)
Article
Environmental Studies
Yong Rao, Jia Xie, Xinying Xu
Summary: The lack of tourism-specific tacit knowledge can hinder the participation of locals in rural tourism development. This study explores how tacit knowledge transfer can be facilitated to enhance locals' capabilities. It finds that experienced migrant workers can provide tourism-specific tacit knowledge, but the lack of knowledge-related transaction activities and trust between different groups leads to fragmented and ineffective knowledge transfer. The study also demonstrates that an influential third party can promote tacit knowledge transfer by handling transaction costs, initiating transfer plans, and coordinating relationships among participants.
TOURISM MANAGEMENT
(2024)
Article
Environmental Studies
Si Shi, Huanli Zhao, Hui Li, Mengying Zhang, Wilson K. S. Leung
Summary: This study examines the double-edged sword effect of enterprise social media (ESM) by investigating the impact of ESM technostressors on hospitality employees' post-adoption behaviors. Findings suggest that persistence, work connectivity, and visibility of ESM promote routine use and innovative use behaviors, while role conflict and emotion interruption of ESM negatively influence routine use. Management support can mitigate the negative impacts of ESM technostressors.
TOURISM MANAGEMENT
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Robyn L. Moffitt
Summary: These three studies examined exercise preferences in real-world and virtual environments and their relationship with social physique anxiety, social comparison, and self-presentational efficacy. The results showed that individuals who preferred exercising at home tended to have lower exercise behavior and more negative fitness-related social comparisons. Those with lower exercise behavior, negative social comparisons, lower self-presentational efficacy, or higher social physique anxiety were more likely to choose virtual reality exercise over real-world exercise. In a virtual reality exercise setting, individuals with higher social physique anxiety and more negative social comparisons preferred embodying a nonhuman and fantasy avatar. The findings suggest that individuals who value self-presentation and have low belief in their competence to project a positive image are more likely to prefer exercise contexts that minimize physique and fitness evaluations. Additionally, virtual reality may offer a less threatening environment for individuals who feel self-conscious or inferior during exercise.
PSYCHOLOGY OF SPORT AND EXERCISE
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Aliana Man Wai Leong, Zhiwei (CJ) Lin, Yiting Zhou, IpKin Anthony Wong
Summary: This research fills the gap in tourism literature by focusing on meditation as a leisure activity and highlighting its transformative potential on tourists' psychological and emotional wellness. It offers a new avenue for body-soul self-improvement through meditation travel.
TOURISM MANAGEMENT PERSPECTIVES
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Jongseong An, Gabriele Wulf
Summary: The study demonstrates that an external focus improves performance and learning of motor skills compared to an internal focus. Through a golf pitch shot experiment, it is found that external focus instructions enhance skill learning, increase positive affect, reduce negative affect, and improve self-efficacy. These findings support assumptions of the OPTIMAL theory and emphasize the attentional and motivational benefits of an external focus.
PSYCHOLOGY OF SPORT AND EXERCISE
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Andressa de Oliveira Araujo, Gledson Tavares Amorim Oliveira, Felipe de Oliveira Matos, Fivia de Araujo Lopes, Rodrigo Alberto Vieira Browne, Hassan Mohamed Elsangedy
Summary: This study investigated the influence of reflective and automatic processes on physical activity and sedentary behavior, and found direct associations and moderating effects between the two. The findings underline the importance of considering the interplay between reflective and automatic processes in shaping movement behavior.
PSYCHOLOGY OF SPORT AND EXERCISE
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Seoki Lee, Hyoung Ju Song, Hyejin Yoon, Chang-Sik Kim, Sunny Ham
Summary: This study compares the impacts of the 2008 financial crisis and the COVID-19 pandemic on the hospitality industry, and investigates how seven firm-specific financial characteristics and two business strategies provide better resilience.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
(2024)
Review
Hospitality, Leisure, Sport & Tourism
Simone Ciaccioni, Oscar Castro, Fatimah Bahrami, Phillip D. Tomporowski, Laura Capranica, Stuart J. H. Biddle, Ineke Vergeer, Caterina Pesce
Summary: This systematic review examined the relationship between martial arts and combat sports training and the mental health of adult practitioners. The findings suggest inconclusive associations between martial arts and combat sports practice and self-related constructs, limited evidence of significant associations with sub-domains of ill-being and well-being, and consistent evidence of positive association with perceptual and inhibition abilities. However, the evidence on attention, memory, and the negative associations of boxing with changes in brain structure integrity was limited and inconclusive. The multifaceted nature of martial arts and combat sports may produce different outcomes on mental health, and factors such as activity exposure, expertise, level of competitive engagement, sex, and type of practice may moderate these effects. Further research is needed to enhance theoretical and practical approaches in this field.
PSYCHOLOGY OF SPORT AND EXERCISE
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Chris Zhu, Lawrence Hoc Nang Fong, Xi Li, Dimitrios Buhalis, Hong Chen
Summary: Based on Telepresence theory, this study examines the relationships between existential authenticity, celebrity attachment, telepresence, and travel intention in the context of short video experience. The findings indicate that existential authenticity contributes to celebrity attachment and subsequently influences travel intention, while telepresence has no direct impact on travel intention. Moreover, celebrity attachment mediates the relationship between existential authenticity and telepresence. This study provides valuable insights for scholars and practitioners, guiding TikTok marketing campaigns to enhance destination competitiveness.
INTERNATIONAL JOURNAL OF TOURISM RESEARCH
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Arooj Azhar, Nabeel Rehman, Nauman Majeed, Sobia Bano
Summary: Employer branding has a significant impact on organizational performance, with mediating and moderating mechanisms playing a crucial role. By developing better employer branding standards, hotels can enhance their competitiveness in the labor market and improve organizational performance.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Raouf Ahmad Rather, Tareq Rasul, Huda Khan, Imran Khan
Summary: This research examines the impact of organizational-related factors and individual-level factors on consumer-brand-engagement, as well as their subsequent effects on brand-relationship quality and brand equity. The findings suggest that service environment and consumer-brand-experience have a positive influence on consumer-brand-engagement, which in turn affects relationship quality and equity. The study also reveals the mediating effect of consumer-brand-engagement and the moderating role of brand reputation. The findings have important theoretical and practical implications for luxury-hotel brands in developing consumer-brand-engagement, experience, relationship quality, and equity.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Yuanyuan Shang, Fangxuan (Sam) Li
Summary: This research examines how a restaurant service ritual might influence brand evangelism through employee-to-customer interaction quality and positive memory. The study found that socially phobic individuals showed stronger brand evangelism in the absence of a ritual, while the results were reversed in the presence of a ritual.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
(2024)
Review
Hospitality, Leisure, Sport & Tourism
Janaina Lima Fogaca, Alessandro Quartiroli, Christopher R. D. Wagstaff
Summary: This article systematically reviews the professional development of sport psychology practitioners (SPPs) and creates a process model of professional development. Through reflexive thematic analysis, the researchers identify four developmental phases, four facilitating processes, and nine developmental elements. This model has potential contributions to future research, supervision, and training programs.
PSYCHOLOGY OF SPORT AND EXERCISE
(2024)
Article
Hospitality, Leisure, Sport & Tourism
Ruiying Cai, Yao-Chin Wang, Jie Sun
Summary: Drawing upon the communication privacy management theory, this research investigates the impact of self-disclosure on customers' intention to compliment and complain via AI-enabled platforms. The findings suggest that low self-disclosure AI technology encourages customers to express their emotions, and the role of privacy concerns as a mediating variable was identified. Additionally, perceived emotional value and performance expectancy were found to influence customers' intention to compliment. The moderating effect of reward timing was also examined.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
(2024)
