期刊
EXPERT SYSTEMS WITH APPLICATIONS
卷 40, 期 6, 页码 2297-2304出版社
PERGAMON-ELSEVIER SCIENCE LTD
DOI: 10.1016/j.eswa.2012.10.040
关键词
Outsourcing; Decision Making Trial and Evaluation; Laboratory (DEMATEL); DANP; Grey relation; MCDM
Globalization has inevitably forced firms to pursue outsourcing as a strategy to reduce operating costs and improve their competitiveness in the global marketplace. However, a successful outsourcing activity depends on the selection of the appropriate provider. Unlike previous multiple criteria decision-making (MCDM) methods that assume the criteria are independent, we propose a novel hybrid model, combining a Decision Making Trial and Evaluation Laboratory (DEMATEL) and Analytical Network Process (ANP) method called DANP, which addresses the dependent relationships between the various criteria to better reflect the real-world situation. At the same time, instead of ranking the alternatives, we apply a modified grey relation method to select and improve the criterion-gaps to the aspiration levels. To demonstrate the usefulness and effectiveness of the proposed model, we use data from a Taiwanese company. (C) 2012 Elsevier Ltd. All rights reserved.
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