期刊
EUROPEAN JOURNAL OF INFORMATION SYSTEMS
卷 17, 期 6, 页码 649-667出版社
TAYLOR & FRANCIS LTD
DOI: 10.1057/ejis.2008.55
关键词
user satisfaction; business-to-employee portals; scale development
The purpose of this paper is to develop and validate the business-to-employee portal user satisfaction (B2EPUS) measure. Five sequential stages of scale development were undertaken to achieve this purpose: conceptual model development, item generation, content validation, exploratory study, and confirmatory study. Confirmatory factor analysis confirmed the five dimensions of the B2EPUS, namely Usefulness, Confidentiality, Ease of Use, Convenience of Access, and Portal Design as the dimensions of the construct. Competing model analysis indicates that the second-order factor model is the better fitting for the B2EPUS construct. The theoretical and practical implications of the study as well as directions for future research are discussed in the concluding sections of this paper.
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