期刊
JOURNAL OF SPORT MANAGEMENT
卷 29, 期 3, 页码 318-333出版社
HUMAN KINETICS PUBL INC
DOI: 10.1123/jsm.2013-0306
关键词
fan loyalty; purchase behavior; team identification; customer satisfaction; purchase intention; psychological commitment
A consumer's loyalty to a specific sport team is longitudinal in nature. This longitudinal study examines the effects of consumers' attitudinal constructs (team identification, associated attachment points, consumer satisfaction, and behavioral intentions) on behavioral loyalty in the context of a professional soccer event. To test the proposed relationships, the authors assess the impact of consumers' self-reported measures (Time 1) on actual attendance frequency in the first half (Time 2) and the second half (Time 3) of the season. The results indicate that fan community attachment is the only construct that can predict attendance frequency over a longer period of time while team identification, satisfaction and behavioral intentions are not significant predictors of attendance frequency throughout the season. The theoretical model and results reinforce the importance of fan community attachment toward longitudinal attendance frequency and add new insights into the predictive validity of some of the attitudinal marketing measures in the field of sport management.
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