期刊
DECISION SUPPORT SYSTEMS
卷 54, 期 2, 页码 1085-1091出版社
ELSEVIER SCIENCE BV
DOI: 10.1016/j.dss.2012.10.034
关键词
Mobile payment; Continuance intention; Trust; Flow
类别
资金
- National Natural Science Foundation of China [71001030]
- Decision Sciences and Innovation Management Key Research Institute of Humanities and Social Sciences at Universities in Zhejiang Province [RWSKZD04-201201]
Retaining users and facilitating their continuance usage are crucial for mobile payment service providers. Drawing on the information systems success model and flow theory, this research identified the factors affecting continuance intention of mobile payment. We conducted data analysis with structural equation modeling. The results indicated that service quality is the main factor affecting trust whereas system quality is the main factor affecting satisfaction. Information quality and service quality affect flow. Trust, flow and satisfaction determine continuance intention of mobile payment The results imply that service providers need to offer quality system, information and services in order to facilitate users' continuance usage of mobile payment (C) 2012 Elsevier B.V. All rights reserved.
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