期刊
COMPUTERS IN INDUSTRY
卷 65, 期 6, 页码 1009-1017出版社
ELSEVIER SCIENCE BV
DOI: 10.1016/j.compind.2014.03.003
关键词
Enterprise resource planning (ERP); Analytical hierarchy process (AHP); Nominal group technique (NGT); Customization; Business process; Case study
An enterprise resource planning (ERP) system is an information system that supports and integrates many facets of a business. A critical issue in ERP implementation is how to bridge the gap between the ERP system and an organization's business processes by customizing either the system, or the business processes of the organization, or both. Literature review shows that customization is a major hindrance in most of the ERP implementation projects. This research applies nominal group technique (NGT) and analytical hierarchy process. (AMP) techniques to Luo and Strong's framework to help organizations determine feasible customization choices for their ERP implementation initiatives. A case study is presented to illustrate its applicability in practice. The study has theoretical and practical implications for our understanding of ERP implementation process. (C) 2014 Elsevier B.V. All rights reserved.
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