Joint location and dispatching decisions for Emergency Medical Services

The main purpose of Emergency Medical Service systems is to save lives by providing quick response to emergencies. The performance of these systems is affected by the location of the ambulances and their allocation to the customers. Previous literature has suggested that simultaneously making location and dispatching decisions could potentially improve some performance measures, such as response times. We developed a mathematical formulation that combines an integer programming model representing location and dispatching decisions, with a hypercube model representing the queuing elements and congestion phenomena. Dispatching decisions are modeled as a fixed priority list for each customer. Due to the model's complexity, we developed an optimization framework based on Genetic Algorithms. Our results show that minimization of response time and maximization of coverage can be achieved by the commonly used closest dispatching rule. In addition, solutions with minimum response time also yield good values of expected coverage. The optimization framework was able to consistently obtain the best solutions (compared to enumeration procedures), making it suitable to attempt the optimization of alternative optimization criteria. We illustrate the potential benefit of the joint approach by using a fairness performance indicator. We conclude that the joint approach can give insights of the implicit trade-offs between several conflicting optimization criteria. (C) 2013 Elsevier Ltd. All rights reserved.