Issues in reverse supply chains, part II: reverse distribution issues - an overview

In recent years, due to growing environmental concern, there has been an increasing attention to product take-back, product recovery and the re-distribution of end-of-life products. Reverse logistics (RL), which refers to the distribution activities involved in product returns, has recently received much attention because many companies are using it as a strategic tool to serve their customers; and can generate good revenue. The management of return flow usually requires a specialised infrastructure with special information systems for tracking and dedicated equipment for the processing of returns. An efficient reverse distribution structure may lead to a significant return on investment as well as a significantly increased competitiveness in the market. Therefore, the time seems to be right for a systematic overview of various issues that are arising in the context of reverse distribution. The main purpose of this paper is to review the literature on RL and suggest a classification based on reverse distribution issues. The result of this research provides a better understanding of the RL concept and outlines some future directions of research on modelling and analysis.