期刊
THEORETICAL ISSUES IN ERGONOMICS SCIENCE
卷 17, 期 5-6, 页码 507-532出版社
TAYLOR & FRANCIS LTD
DOI: 10.1080/1463922X.2016.1155238
关键词
FRAM; resilience engineering; human factors methods; performance; quality management
类别
资金
- UK Engineering and Physical Sciences Research Council [GR/S67494/01, GR/S67500/01, EP/G059063/1]
- Engineering and Physical Sciences Research Council [EP/G059063/1, GR/S67494/01, GR/S67500/01] Funding Source: researchfish
- EPSRC [EP/G059063/1] Funding Source: UKRI
Functional Resonance Analysis Method (FRAM) is a relatively new method that has been proposed to explore how functional variability can escalate into unexpected, and often unwanted, events. It has been used for accident analyses and risk assessments in safety. We apply (and slightly modify) FRAM, to analyse how functions are configured to create systems that excel. Our case study focuses on how functions in human factors project work positively resonate to improve the delivery of value. From interviews with 22 practitioners we derived 29 functions and 6 subsystems showing how functions are coupled. Practitioners validated this model through respondent validation. Our case study evaluates the applicability and usability of FRAM. It shows how we adapted the method to make it more usable. It shows that FRAM can be used to examine positive and negative resonances in systems, to investigate how complex sociotechnical systems can flourish or stall.
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