期刊
JOURNAL OF TRAVEL RESEARCH
卷 56, 期 1, 页码 41-54出版社
SAGE PUBLICATIONS INC
DOI: 10.1177/0047287515620567
关键词
tourists' emotions; tourists' experiences; perceived overall image; satisfaction; behavioral intentions
The purpose of this study is to empirically test an integrative model linking tourists' emotional experiences, perceived overall image, satisfaction, and intention to recommend. The model was tested using data collected from domestic tourists visiting Sardinia, Italy. Results show that tourists' emotional experiences act as antecedents of perceived overall image and satisfaction evaluations. In addition, overall image has a positive influence on tourist satisfaction and intention to recommend. The study expands current theorizations by examining the merits of emotions in tourist behavior models. From a practical perspective, the study offers important implications for destination marketers.
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