期刊
CRISIS-THE JOURNAL OF CRISIS INTERVENTION AND SUICIDE PREVENTION
卷 38, 期 4, 页码 255-260出版社
HOGREFE & HUBER PUBLISHERS
DOI: 10.1027/0227-5910/a000460
关键词
suicide; prevention and control; crisis intervention; text messaging
资金
- Department of Veterans Affairs [VA244-14-F-3397]
Background: Crisis support services have historically been offered by phone-based suicide prevention hotlines, but are increasingly becoming available through alternative modalities, including Internet chat and text messaging. Aims: To better understand differences in the use of phone and chat/text services. Method: We conducted semistructured interviews with call responders at the Veterans Crisis Line who utilize multimodal methods to respond to veterans in crisis. Results: Responders indicated that veterans may access the chat/text service primarily for reasons that included a desire for anonymity and possible inability to use the phone. Responders were divided on whether callers and chatters presented with different issues or risk of suicide; however, they suggested that veterans frequently use chat/text to make their first contact with mental health services. Limitations: We spoke with call responders, not the veterans themselves. Additionally, as this is qualitative research, applicability to other settings may be limited. Conclusion: While new platforms offer promise, participants also indicated that chat services can supplement phone lines, but not replace them.
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