期刊
INTERNATIONAL JOURNAL OF HOSPITALITY & TOURISM ADMINISTRATION
卷 19, 期 2, 页码 125-141出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/15256480.2017.1305310
关键词
Affective organizational commitment; restaurant employees; servant leadership; turnover intention
Building on a social exchange theory, our model explains how an employee's perception of servant leadership affect frontline restaurant employees' turnover intention. Data were collected from 213 frontline restaurant employees in United States. The structural equation modeling findings support our hypothesized model and indicate that affective organizational commitment fully mediated the relationship between the employee perception of servant leadership and turnover intention. This article includes discussions of the theoretical and managerial implications of the findings.
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