期刊
JOURNAL OF BUSINESS RESEARCH
卷 123, 期 -, 页码 557-567出版社
ELSEVIER SCIENCE INC
DOI: 10.1016/j.jbusres.2020.10.030
关键词
Digital transformation; Stakeholder analysis; Healthcare; Patient empowerment; Systematic literature review
类别
资金
- Open Access Publishing Fund by the Free University of Bozen-Bolzano
The research identifies key clusters in the digital transformation of healthcare including operational efficiency by healthcare providers, patient-centered approaches, organizational factors and managerial implications, workforce practices, and socio-economic aspects. These clusters are interconnected to demonstrate how technology implementation can lead to operational efficiencies for service providers. Various future research directions and management implications are proposed for further exploration.
Digital transformation in healthcare is of increasing relevance for both scholars and practitioners in the field. Our article attempts to assess the research question how multiple stakeholders implement digital technologies for management and business purposes. To answer this question, we perform a systematic literature review about the state of the art of digital transformation in healthcare. Our findings show that prior research falls into five clusters: operational efficiency by healthcare providers; patient-centered approaches; organizational factors and managerial implications; workforce practices; and socio-economic aspects. These clusters are linked together into a model showing how these various forms of technology implementation lead to operational efficiencies for services providers. Various directions for future research and management implications are offered.
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