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Combining deep ensemble learning and explanation for intelligent ticket

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A review of uncertainty quantification in deep learning: Techniques, applications and challenges

Moloud Abdar et al.

Summary: Uncertainty quantification (UQ) methods are essential in reducing uncertainties in optimization and decision making processes. Bayesian approximation and ensemble learning techniques are widely used types of UQ methods.

INFORMATION FUSION (2021)

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Article Computer Science, Information Systems

A machine learning based help desk system for IT service management

Feras Al-Hawari et al.

Summary: This paper introduces a help desk system that uses an accurate ticket classification machine learning model to minimize ticket resolution time and enhance user satisfaction. The system supports both administrator and user views for managing services, tickets, generating reports, and reporting issues or requesting services.

JOURNAL OF KING SAUD UNIVERSITY-COMPUTER AND INFORMATION SCIENCES (2021)

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Article Computer Science, Information Systems