期刊
IEEE TRANSACTIONS ON ENGINEERING MANAGEMENT
卷 47, 期 3, 页码 379-392出版社
IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC
DOI: 10.1109/17.865906
关键词
IDEFO; product and process innovation; quality function deployment; soft systems methodology
Soft-systems methodology (SSM) has been recommended as a tool for scientifically evaluating complex environments. One such environment is the development of organizational professes and products delivered by organizations. This paper proposes a methodology for organizational product and process innovation based on SSM theory incorporating quality function deployment (QFD) and IDEF0 techniques. The methodology relies on a series of phases that elicit information from complex and amorphous real-world practices, processes, and information, and develops models of these systems. The paper will illustrate the utility of the methodology and tools using a case example: development of an organizational decision support system used to justify strategically important technologies for the enterprise.
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