相关参考文献
注意：仅列出部分参考文献，下载原文获取全部文献信息。Trust in medical technology by patients and healthcare providers in obstetric work systems
Enid N. H. Montague et al.
BEHAVIOUR & INFORMATION TECHNOLOGY (2010)
Longing for service: Bringing the UCL Conception towards services research
Peter J. Wild
INTERACTING WITH COMPUTERS (2010)
Designing service systems by bridging the front stage and back stage
Robert J. Glushko et al.
INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT (2009)
Human communication in customer-agent-computer interaction: Face-to-face versus over telephone
Anette Kira et al.
COMPUTERS IN HUMAN BEHAVIOR (2009)
A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents
Dan J. Kim et al.
DECISION SUPPORT SYSTEMS (2008)
Designing multi-interface service experiences -: The Service Experience Blueprint
Lia Patricio et al.
JOURNAL OF SERVICE RESEARCH (2008)
Understanding how technology paradoxes affect customer satisfaction with self-service technology: The role of performance ambiguity and trust in technology
Devon S. Johnson et al.
PSYCHOLOGY & MARKETING (2008)
Towards a typology of transparency for marketing management research
Jens Hultman et al.
INDUSTRIAL MARKETING MANAGEMENT (2007)
What academic research tells us about service
RT Rust et al.
COMMUNICATIONS OF THE ACM (2006)
A research manifesto for services science
H Chesbrough et al.
COMMUNICATIONS OF THE ACM (2006)
Service personnel, technology, and their interaction in influencing customer satisfaction
CM Froehle
DECISION SCIENCES (2006)
The epistemology and ontology of human-computer interaction
P Brey
MINDS AND MACHINES (2005)
Cognitive and affective trust in service relationships
D Johnson et al.
JOURNAL OF BUSINESS RESEARCH (2005)
New measurement scales for evaluating perceptions of the technology-mediated customer service experience
CA Froehle et al.
JOURNAL OF OPERATIONS MANAGEMENT (2004)
Emotion as a connection of physical artifacts and organizations
A Rafaeli et al.
ORGANIZATION SCIENCE (2004)
The four levels of loyalty and the pivotal role of trust: a study of online service dynamics
LC Harris et al.
JOURNAL OF RETAILING (2004)
Customer satisfaction in virtual environments: A study of online investing
S Balasubramanian et al.
MANAGEMENT SCIENCE (2003)
Patients' memory for medical information
RPC Kessels
JOURNAL OF THE ROYAL SOCIETY OF MEDICINE (2003)
Exploring the impact of relationship transparency on business relationships - A cross-sectional study among purchasing managers in Germany
A Eggert et al.
INDUSTRIAL MARKETING MANAGEMENT (2003)
The mutual knowledge problem and its consequences for dispersed collaboration
CD Cramton
ORGANIZATION SCIENCE (2001)
Agency and trust mechanisms in consumer satisfaction and loyalty judgments
J Singh et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2000)
Technology infusion in service encounters
MJ Bitner et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2000)
The impact of technology on the quality-value-loyalty chain: A research agenda
A Parasuraman et al.
JOURNAL OF THE ACADEMY OF MARKETING SCIENCE (2000)
Self-service technologies: Understanding customer satisfaction with technology-based service encounters
ML Meuter et al.
JOURNAL OF MARKETING (2000)
分享论文
