Developing a new world class model for small and medium sized make-to-order companies

This paper demonstrates the applicability of a new world class manufacturing (WCM) model developed for the make-to-order (MTO) sector. The model aims to fill a gap in the WCM literature that concentrates on the characteristics of the larger traditional make-to-stock (MTS) sector. It was initially devised using evidence from the literature, especially the MTO literature and the more comprehensive WCM models. It was then modified in the light of case study evidence collected from small and medium sized MTO companies. The model presented in this paper, known as MTO Principles, is the current version of the model after all the modifications have been incorporated. Its intended purpose is to aid MTO companies to determine their strengths and potential areas for improvement so that they can continue to be competitive in the future. The case study evidence also illustrates the relevance of the model to the intended sector. (C) 2002 Elsevier Science B.V. All rights reserved.