期刊
INTERNATIONAL JOURNAL OF INTELLIGENT SYSTEMS
卷 19, 期 5, 页码 443-461出版社
WILEY-BLACKWELL
DOI: 10.1002/int.20006
关键词
-
Quality function deployment (QFD) has been used to translate customer needs (CNs) and wants into technical design requirements (DRs) in order to increase customer satisfaction. QFD uses the house of quality (HOQ), which is a matrix providing a conceptual map for the design process, as a construct for understanding CNs and establishing priorities of DRs to satisfy them. This article uses the analytic network process (ANP), the general form of the analytic hierarchy process (AHP), to prioritize DRs by taking into account the degree of the interdependence between the CNs and DRs and the inner dependence among them. In addition, because human judgment on the importance of requirements is always imprecise and vague, this work concentrates on a fuzzy ANP approach in which triangular fuzzy numbers are used to improve the quality of the responsiveness to CNs and DRs. A numerical example is presented to show the proposed methodology. (C) 2004 Wiley Periodicals, Inc.
作者
我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。
推荐
暂无数据