A decision support system for supplier selection process

Today's global business environment, characterized by unprecedented competitive pressures and sophisticated customers that demand speedy solution creates a bigger set of potential suppliers to evaluate and to choose from. To deal with the complexities of the supplier selection process, an integration of Quality Function Deployment ((FD), Analytical Hierarchy Process (AHP) and Preemptive Goal Programming (PGP) techniques is proposed. A QFD matrix is used to display the degree of relationship between each pair of requirement for suppliers and supplier evaluating criterion. This paper employs the AHP first to measure the relative importance weighting for each of the requirements in the QFD process. Secondly, it is used to assess the evaluating score for each of the candidate suppliers for each particular supplier-evaluating criterion. PGP is built to deal with some suppliers' constraints such that the total value of purchase (TVP) becomes maximum and the total cost of purchase (TCP) minimum.