期刊
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
卷 96, 期 3, 页码 381-395出版社
ELSEVIER SCIENCE BV
DOI: 10.1016/j.ijpe.2004.07.004
关键词
supply chain management; customer satisfaction; simulation; postponement; telecom industry
In this paper, we explain why customer orientation is important for evaluation and improvement of supply chain process, and we show the interdependencies with performance measures which should be taken into account so as to integrate the requirements of supply chain performance management. Then, we describe how process improvements can be dynamically evaluated under consideration of customer orientation and supported by an integrated usage of discrete-event simulations models and system dynamics models. Finally, we illustrate the use of selected performance measures as well as indicators and our models by a specific process improvement (postponement) conducted by an electronic manufacturer in the telecom industry. (c) 2004 Elsevier B.V. All rights reserved.
作者
我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。
推荐
暂无数据