期刊
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
卷 17, 期 8, 页码 1063-1075出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/14783360600748091
关键词
value stream mapping; lean processes; health care
类别
As organizations look to improve overall systems to reduce costs and improve throughput, lean principles are being more widely implemented. These lean initiatives began in manufacturing, but have spread through other parts of the economy, including health care. This paper reports on a value stream mapping project in a small medical clinic that resulted in recommendations that would significantly lower patient wait time and increase patient throughput. The new system can increase the capacity of the office without adding people or equipment, lower waiting times for people with scheduled appointments, increase the opportunity for patients without appointments to be seen at the last minute, and lower the stress levels for the clinic's staff.
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