期刊
EUROPEAN JOURNAL OF OPERATIONAL RESEARCH
卷 174, 期 1, 页码 245-264出版社
ELSEVIER
DOI: 10.1016/j.ejor.2005.01.060
关键词
information systems management; outsourcing; risk management; incentive contracts
Information systems outsourcing is now almost standard practice for many companies. Outsourcing the information processing activities is a complex issue that entails considerable implications for the strategy of the firm. An important mechanism for managing the performance of outsourcing vendors is incentive contracts. But to develop an outsourcing contract the IS manager must quantify risks and benefits. However methods and tools for analyzing and quantifying outsourcing risks that IS managers have at their disposal are rudimentary. In this paper we offer a method and some mathematical models for analyzing risks and constructing incentive contracts for IS outsourcing. We are aware that most managers do not like to use mathematical models, consequently we have minimized the technical discussion and have illustrated how this model could be implemented using spreadsheet software for ease of use. (c) 2005 Published by Elsevier B.V.
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