期刊
COMPUTERS & OPERATIONS RESEARCH
卷 34, 期 12, 页码 3569-3574出版社
PERGAMON-ELSEVIER SCIENCE LTD
DOI: 10.1016/j.cor.2006.01.003
关键词
outsourcing vendor selection; outsourcing service selection; multicriteria decision; utility theory; ELECTRE method
An outsourcing contract problem has been analyzed. This is a typical problem when dealing with outsourcing vendor selection. For each alternative of an outsourcing contract there is an evaluation of both cost and quality of service. The latter may include probabilistic delivery time and confidence in quality commitment. The decision-maker takes into account multicriteria evaluation through ELECTRE method. Besides, each criterion is evaluated through a utility function. The model integrates both approaches to indicate a contract proposal. This paper presents the formulation for the decision model and a numerical application to illustrate the use of the model. (c) 2006 Elsevier Ltd. All rights reserved.
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