Determinants and patient-reported long-term outcomes of physician empathy in oncology: A structural equation modelling approach

Objective: The aim of the present cross-sectional study was to explore patient- and physician-specific determinants of physician empathy (PE) and to analyse the influence of PE on patient-reported long-term outcomes in German cancer patients. Methods: A postal survey was administered to 710 cancer patients, who had been inpatients at the University Hospital Cologne (response rate 49.5%). PE was measured with the German translation of the consultation and relational empathy (CARE) measure, and patient-reported long-term outcomes were assessed using the major (ICD-10) depression inventory (MDI) and the EORTC quality of life (Qo1) questionnaire QLQ-C30. Hypotheses were tested by structural equation modelling. Results: PE had (a) a moderate indirect effect on depression and a smaller indirect effect on socio-emotional-cognitive Qo1 by affecting desire for more information from the physician regarding findings and treatment options and (b) a moderate indirect effect on socio-emotional-cognitive Qo1 and a smaller effect on depression via desire for more information about health promotion. The determinant with the greatest importance was patient-perceived general busyness of hospital staff: it had a strong negative influence on PE, indirectly influencing desire for more information from the physician regarding findings and treatment options and also patients' depression. Conclusion: PE seems to be an important pre-requisite for information giving by physicians and through this pathway having a preventive effect on depression and improving Qo1. Conversely, physicians' stress negatively influences these relationships. Practice implications: The research findings suggest that reducing physicians' stress at the organizational and individual may be required to enhance patient-physician communication. Empathy, as an outcome-relevant professional competence needs to be assessed and developed more intensively in medical students and physicians. (c) 2007 Elsevier Ireland Ltd. All rights reserved.