Defects tracking matrix for mass customization production based on House of Quality

The vision of mass customization has driven a movement toward low volume, high variety mass customization production (MCP) at low price. However, defect identification and defect tracking in such systems are extremely difficult because of the frequent reconfiguration needed by the number of different part types and the interruption of the information flow about quality with each reconfiguration of the system. It is important to quickly rebuild quality information flow with MCP system's reconfiguration synchronously. This paper introduces a defect tracking method based on Quality Function Deployment for every MCP system module. A defects tracking matrix (DTM) based on the House of Quality directly connects manufacturing technologies with quality defects inside a MCP module. Each MCP reconfiguration requires the DTMs' rearrangement and DTM-chain is proposed. A dynamic reconstructing algorithm synchronizes the DTM-chain with each MCP reconfiguration. A case study demonstrates the usefulness of the DTM and DTM-chain.