期刊
AMERICAN JOURNAL OF MEDICAL QUALITY
卷 25, 期 2, 页码 128-134出版社
LIPPINCOTT WILLIAMS & WILKINS
DOI: 10.1177/1062860609353201
关键词
retail clinics; ambulatory care facilities; patient interviews; emergency departments
资金
- California Health Care Foundation
- National Center for Research Resources [KL2RR024154-04]
- National Institutes of Health
Retail clinics are an increasingly popular new model of ambulatory care. To understand why patients seek care at these clinics and what their experiences were like, the authors interviewed 61 patients at 6 retail clinics. Patients were satisfied with the overall experience and were attracted to retail clinics because of their convenient locations and fixed, transparent pricing. Patients who had a primary care physician (PCP) sought care at these clinics primarily because their PCPs were not available in a timely manner. If retail clinics had not been available, a quarter of patients report they would have gone to the emergency department. Retail clinics appear to be responding to the need for convenient, affordable, and consumer-centered care.
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