期刊
GOVERNMENT INFORMATION QUARTERLY
卷 26, 期 3, 页码 477-486出版社
ELSEVIER INC
DOI: 10.1016/j.giq.2009.02.007
关键词
Requirements engineering; e-Government; e-Services; User-centered design
Throughout the last decade, user involvement in e-Government service design has been virtually nonexistent. Over time, e-Government experts began to realize that these services would benefit from a citizen-centric requirements engineering approach which has led to a demand for such an approach for this particular field. This article presents a citizen-centric approach towards user requirements engineering for e-Government services. It utilizes interviews and citizen walkthroughs of low-fidelity prototypes. A case study of a social support portal illustrates the approach and shows the need for repeated citizen inquiry, as the implementation of user requirements in low-fidelity prototype design is not always accepted by prospective end-users. (C) 2009 Elsevier Inc. All rights reserved.
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