Integrating Web 2.0 with the Case-Based Reasoning Cycle: A Systems Approach

Traditional case-based reasoning (CBR) research has focused on the theories and heuristics of case representation, retrieval, reuse, revision and retention, while little attention has been paid to the users of CBR systems. In an effort to facilitate and improve the literature related to the CBR cycle as it relates to Users, this paper proposes an extended CBR framework which allows users to play a more active role. The extended framework integrates the classical CBR R4-Cycle approach with Web 2.0 technologies such as blogs and RSS (Really Simple Syndication) feeds. The purpose of the extended CBR 2.0 framework is to encourage and enable users to contribute to case retrieval, case revision, case reuse and case retention. This paper also introduces some ideas to deploy Web 2.0 technologies along with CBR systems, with a discussion of the integration of Web 2.0 and CBR systems in systems perspectives. Copyright (C) 2009 John Wiley & Sons, Ltd.