期刊
PUBLIC RELATIONS REVIEW
卷 35, 期 4, 页码 446-448出版社
ELSEVIER SCIENCE INC
DOI: 10.1016/j.pubrev.2009.08.002
关键词
Crisis response strategy; Crisis communication management; Image repair theory; Situational Crisis Communication Theory
Quantitative content analysis is used to evaluate crisis response strategy analyzed in more than 18 years of research published in crisis communication literature in public relations to reveal its effectiveness, nature, and contextual application. Analysis of 51 articles published in 11 different journals using two dominant theories in public relations crisis communication literature, Benoit's linage Restoration Theory and Coombs' Situational Crisis Communication Theory, indicates a lack of diversity in cases analyzed by scholars, gaps between theory and practice, and pressing directions for future research in crisis Communication. (C) 2009 Elsevier Inc. All rights reserved.
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