期刊
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
卷 29, 期 1, 页码 14-24出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.ijhm.2009.04.004
关键词
International tourist hotels (ITHs); Efficiency; Effectiveness; Relational network data envelopment analysis (relational network DEA)
This research utilizes relational network data envelopment analysis to construct a model to analyze the efficiency and effectiveness of international tourist hotels (ITHs) in Taiwan. The different production processes within the hotel are evaluated, as well as the relationships between efficiency, effectiveness, and overall performance. Finally, based on the results, we recommend ways of enhancing the overall performance of the hotel industry in Taiwan. Crown Copyright (C) 2009 Published by Elsevier Ltd. All rights reserved.
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