期刊
GOVERNMENT INFORMATION QUARTERLY
卷 27, 期 2, 页码 177-186出版社
ELSEVIER INC
DOI: 10.1016/j.giq.2009.12.002
关键词
E-government; Demand side; Australia; New Zealand; Public administration; Public management; Information technology; Computer failure
Drawing on 435 telephone interviews in Australia and 498 in New Zealand, this paper investigates the 'demand' side of e-government. That is, we examine the use of and support for e-government measures. Whilst respondents were generally supportive of e-government on a number of measures, we find that the majority were reluctant to use some of the more sophisticated 'transactional' e-government measures, and less than half had even visited a government website. High users of information and communications technologies (ICT) were more likely to use e-government measures, and are more positive towards e-government in general across several measures. Similar to a number of U.S. studies, we find a 'digital divide,' where older age, and less education were associated with lower ICT and e-government use and support. Income level was not a statistically significant predictor in all cases however, and gender was not significant for e-government support. (C) 2009 Published by Elsevier Inc
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