Analysis of the M [X]/G/1 queues with second multi-optional service and unreliable server

A bulk-arrival single server queueing system with second multi-optional service and unreliable server is studied in this paper. Customers arrive in batches according to a homogeneous Poisson process, all customers demand the first essential service, whereas only some of them demand the second multi-optional service. The first service time and the second service all have general distribution and they are independent. We assume that the server has a service-phase dependent, exponentially distributed life time as well as a servicephase dependent, generally distributed repair time. Using a supplementary variable method, we obtain the transient and the steady-state solutions for both queueing and reliability measures of interest.