Testing a Moderated Mediational Model of Workgroup Incivility The Roles of Organizational Trust and Group Regard

The purpose of this study was to examine organizational trust as a mediator of the relationship between workgroup incivility and work outcomes and whether work group regard moderates this mediation Participants included 90 (61% female, 79% White) employees of a property management company who completed measures of workgroup incivility group regard organizational trust job satisfaction turnover intention and job burnout The results showed that trust mediated the relationship between incivility and all 3 work outcomes and that regard for the workgroup moderated this process Employees with lower group regard reported less organizational trust when they experienced incivility within their workgroup lower trust in turn related to lower job satisfaction especially for those with low group regard Implications for organizations are discussed