期刊
INTERNATIONAL JOURNAL OF TOURISM RESEARCH
卷 13, 期 3, 页码 234-265出版社
WILEY
DOI: 10.1002/jtr.815
关键词
website evaluation; tourism and hospitality; review
This paper reviews website evaluation studies in the tourism and hospitality fields published between January 1996 and September 2009. A website evaluation framework that includes evaluation by phases, evaluation by features, and evaluation by features and effectiveness is developed. The strengths and weaknesses of each method of evaluation are analyzed, and research gaps and future research directions are explored. Copyright (C) 2010 John Wiley & Sons, Ltd.
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