期刊
ACADEMY OF MANAGEMENT JOURNAL
卷 54, 期 6, 页码 1103-1118出版社
ACAD MANAGEMENT
DOI: 10.5465/amj.2010.0016
关键词
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Integrating sociological and psychological perspectives, this research considers the value of organizational ethnic diversity as a function of community diversity. Employee and patient surveys, census data, and performance indexes relevant to 142 hospitals in the United Kingdom suggest that intraorganizational ethnic diversity is associated with reduced civility toward patients. However, the degree to which organizational demography was representative of community demography was positively related to civility experienced by patients and ultimately enhanced organizational performance. These findings underscore the understudied effects of community context and imply that intergroup biases manifested in incivility toward out-group members hinder organizational performance.
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