期刊
ORGANIZATION STUDIES
卷 33, 期 5-6, 页码 633-654出版社
SAGE PUBLICATIONS LTD
DOI: 10.1177/0170840612443622
关键词
certification audits; commoditization; degree purchasing; education; ISO standards; rational myths
类别
This paper explores both the concrete and symbolic aspects of how ISO 9000 certification audits are prepared for and passed. Based on interviews with 60 respondents employed in certified organizations, this study analyzes the process of preparing for and passing an ISO certification audit through the lens of the degree-purchasing syndrome (DPS) in education, which refers to the disconnect between the acquisition of academic degrees and the learning process they should entail. This perspective makes it possible to go beyond the neo-institutional approach to shed light on the scholastic, ethical and contradictory aspects of the ISO certification process, which remain largely unexplored in the literature. The findings debunk the rhetoric of impartiality, objectivity and rigor surrounding the ISO certification process. They also reveal the tendency to acquire ISO certification as a sort of organizational degree after passing a quite predictable exam, with all the pitfalls that entails, such as rote preparation, procrastination, short-term focus and cheating.
作者
我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。
推荐
暂无数据