期刊
TRANSPORTATION RESEARCH PART E-LOGISTICS AND TRANSPORTATION REVIEW
卷 116, 期 -, 页码 123-135出版社
PERGAMON-ELSEVIER SCIENCE LTD
DOI: 10.1016/j.tre.2018.06.002
关键词
Sustainable shipping; Perceived value theory; Social exchange theory; Transaction cost theory; Model comparison; Shipping industry
This study investigates the role of perceived value, trust, and transaction cost in mediating the effect of sustainable shipping practices (SSP) on shippers' loyalty. Theoretical and alternative models were proposed and compared using survey data collected from 289 shippers. The results show that the relationship between SSP and shippers' loyalty is mediated by shippers' perceived value of SSP, shippers' trust in a shipping company's commitment towards sustainability, and sustainability-related transaction cost. This study offers an alternative theoretical explanation to the relationship and provides important managerial insights to strengthen shippers' loyalty through implementing SSP.
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