4.4 Article

What Do Mobile App Users Complain About?

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IEEE SOFTWARE
卷 32, 期 3, 页码 70-77

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IEEE COMPUTER SOC
DOI: 10.1109/MS.2014.50

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A study of user reviews from 20 iOS apps uncovered 12 types of user complaints. The most frequent complaints were functional errors, feature requests, and app crashes. However, complaints about privacy and ethical issues and hidden app costs most negatively affected ratings.

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