期刊
PUBLIC MANAGEMENT REVIEW
卷 15, 期 2, 页码 265-287出版社
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
DOI: 10.1080/14719037.2012.748820
关键词
Lean; service management; service dominant logic; public service reform; improvement
资金
- Economic and Social Research Council [ES/G037973/2] Funding Source: researchfish
- ESRC [ES/G037973/2] Funding Source: UKRI
Lean' has become a popular approach to public service reform. In the current era of reduced public spending, it promises to maintain service productivity, improve utilisation and maintain quality. Drawing on literature and empirical data, this paper will argue that the implementation of Lean to date has been defectiveit has focused on the technical tools of implementation without an over-arching business logic to validate it. This paper will argue that Lean can only achieve its potential in public services when based within a public service dominant business logic. Without this, Lean is doomed to fail both as a theory and a set of practices.
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