期刊
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT
卷 33, 期 1, 页码 93-104出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.ijinfomgt.2012.07.007
关键词
Online question answering communities; Continuance intention to answer questions; Benefits of answering questions; Satisfaction; Confirmation; Knowledge self-efficacy
This study theorized and validated a model of knowledge sharing continuance in a special type of online community, the online question answering (Q&A) community, in which knowledge exchange is reflected mainly by asking and answering specific questions. We created a model that integrated knowledge sharing factors and knowledge self-efficacy into the expectation confirmation theory. The hypotheses derived from this model were empirically validated using an online survey conducted among users of a famous online Q&A community in China, Yahoo! Answers China. The results suggested that users' intention to continue sharing knowledge (i.e., answering questions) was directly influenced by users' ex-post feelings as consisting of two dimensions: satisfaction, and knowledge self-efficacy. Based on the obtained results, we also found that knowledge self-efficacy and confirmation mediated the relationship between benefits and satisfaction. (C) 2012 Elsevier Ltd. All rights reserved.
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