The Importance of Role Clarification in Workgroups: Effects on Perceived Role Clarity, Work Satisfaction, and Turnover Rates

This article examines how greater role clarification may be associated with increased work satisfaction and decreased turnover rates in workgroups. These linkages are examined with the use of multivariate analysis of variance and hierarchical regression analysis for data collected during two time periods from multiple sources: personnel records and an organizational survey of 1,699 employees working in 45 geographically distributed offices in a state government agency. Results indicate that offices with a high level of role clarification had significantly higher levels of work satisfaction and lower rates of turnover. Additionally, the effects of role clarification on work satisfaction and turnover behavior were mediated by overall role clarity perceived in these offices. The implications of these findings for effective management of workgroups in government agencies are discussed.