期刊
SERVICE BUSINESS
卷 7, 期 4, 页码 513-537出版社
SPRINGER HEIDELBERG
DOI: 10.1007/s11628-013-0182-1
关键词
Servitization; Service infusion; Industrial service; Case study; Organizational ecology
The literature on service business in manufacturing companies posits that manufacturers servitize by increasing the proportion of services offered. This study presents two paths that are contrary to such forward-unidirectional servitization, indicating reversed servitization. In the first case, a capital goods manufacturer lost visibility to its installed base due to evolving product technology. We use the case of photocopier manufacturer Xerox to support our findings; a regulation change forced Xerox to move from a service-based toward a product-based business model. We thus propose that influencing environmental factors need to be researched and that the literature of organizational ecology may serve as a complementary perspective.
作者
我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。
推荐
暂无数据