期刊
INDUSTRIAL MARKETING MANAGEMENT
卷 42, 期 8, 页码 1374-1385出版社
ELSEVIER SCIENCE INC
DOI: 10.1016/j.indmarman.2013.07.018
关键词
Industrial service offering; Industrial service business; Network capabilities; Alliance capability; Firm sales performance
In an effort to approach the mixed findings regarding the relationship between a firm's industrial service offering and its performance, this study analyzes the impact of the industrial service offering on sales growth and the moderating role of network capabilities. The proposed research model is tested based on data from 91 Finnish manufacturing firms. Our results demonstrate a non-linear effect of the service offering on sales growth. We also find that network capabilities enhance the effect of the service offering on sales growth. For managers of manufacturing firms, the results imply that the active development of a comprehensive service offering should be implemented in conjunction with the development of organizational capabilities, such as network capabilities, to create value and promote improved performance. (c) 2013 Elsevier Inc. All rights reserved.
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