期刊
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
卷 38, 期 -, 页码 84-88出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.ijhm.2014.01.007
关键词
Emotional labor; Emotional dissonance; Job stress; Turnover intent; Foodservice industry
The purpose of this study is to understand the interrelationships among employees' emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice industry. The study was administered to 338 family-style restaurant employees. The results showed that employees' emotional labor was positively associated with emotional dissonance, job stress, and turnover intent. However, employees' emotional dissonance did not have a significant, direct impact on turnover intent. In addition, employees' job stress was positively associated with turnover intent. (C) 2014 Published by Elsevier Ltd.
作者
我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。
推荐
暂无数据