Assessing cross-cultural skills: validation of a new measure of cross-cultural psychological capital

In light of increasing workplace diversification, today's organizations are in need of employees who can work effectively within cross-cultural settings. To assess and develop generalizable skills enabling employees to successfully interact with members of many different cultures, a new measure of cross-cultural psychological capital (PsyCap) was validated in two studies. This measure captures a state-like higher-order construct consisting of four components: self-efficacy, hope, optimism and resilience with regard to cross-cultural interactions. In study 1, a diverse sample of 361 participants responded to a survey and results confirmed the hypothesized higher-order factor structure of the newly developed cross-cultural PsyCap scale. In study 2, an additional 134 participants completed multiple surveys to assess the convergent, discriminant and predictive validity of cross-cultural PsyCap as it relates to cultural intelligence, openness to experience, ethnocentrism and cross-cultural adjustment. The majority of the study hypotheses were supported, which provides evidence for the measure's construct validity in assessing cross-cultural skills and also demonstrates its unique value in predicting cross-cultural effectiveness. This measure of cross-cultural PsyCap has important implications for assessment of employees who work internationally or within a diverse workplace.