From a literature review to a multi-perspective framework for reverse logistics barriers and drivers

The emergence of stricter environmental regulations and the growing environmental consciousness of customers have forced industries to start thinking about environmental operations management with the help of reverse logistics application. In this process, influential factors such as drivers and barriers have to be examined, and stakeholders' different perspectives on RL implementation and development should also be considered. This paper presents a multi-perspective framework for reverse logistics implementation using the lens of stakeholder theory. The multiple stakeholders' perspective framework was developed based upon a structured literature review process. Fifty-four papers concerning these topical areas were thoroughly assessed and classified according to their structural dimensions and analytical categories. Two extensive lists of 37 drivers and 36 barriers, categorized and analyzed against the dimensions and categories, served as a basis for the development of the referred framework. Thereby, the overall contribution of this work proposes an understanding of the factors required for employing reverse logistics from multiple perspectives, including those of the company, society, government, and customer. Additionally, each perspective is discussed separately with the aid of previous works developed in the field. Most of the encountered barriers are placed in the firm's perspective; however, these barriers may be an effect from outside impediments. On the drivers' side, the factors must be acknowledged so managers can prepare for changes by exploring these positive influential factors. A consideration of the influential factors from multiple perspectives is critical for creating a comprehensive industry strategy to successfully implement product return. (C) 2018 Elsevier Ltd. All rights reserved.