期刊
INTERNET RESEARCH
卷 28, 期 1, 页码 23-45出版社
EMERALD GROUP PUBLISHING LTD
DOI: 10.1108/IntR-09-2016-0279
关键词
Brand loyalty; Consumer engagement; Online brand communities; Congruity theory; Self-brand image congruity; Value congruity
资金
- Norwegian Research Council
- University of Auckland
Purpose - The purpose of this paper is threefold: first, to study the influence of self-brand image congruity and value congruity on consumer engagement in online brand communities (OBCs); second to test whether gender moderates this effect; and third, it also examines the role of consumer engagement as a driver of brand loyalty. Design/methodology/approach - Using an online questionnaire, 443 responses were collected from consumers who are members of at least one OBC on Facebook. Structural equation modeling was used to analyze the data. Findings - The results revealed that both self-brand image congruity and value congruity significantly affect consumer engagement. A positive effect of consumer engagement on brand loyalty was also attained. Third, the results revealed that gender did not moderate the examined relationships. Practical implications - This research integrates and broadens existing explanations of different congruity effects on consumer engagement. This study thus suggests the value of developing their OBCs to exhibit congruence with customers' self-image and value, which in turn, will contribute to the development of brand loyalty. Originality/value - This research applies congruity theory to examine the impact of self-brand image-and value congruity on consumer engagement in OBCs. Through the establishment of this novel theoretical link, this study furthers insight into the domain of social media marketing.
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