Perceived citizens' satisfaction with climate change stakeholders using a multicriteria decision analysis approach

The current need to adjust to the climate change requires urgent action to be taken both by the stakeholders involved in addressing climate change and by citizens. However, in order for citizens to be able to take part in such actions directly or indirectly, they will need to have a positive perception of the relevant stakeholders, so that a mutual relationship of trust and understanding is established. The objective of this study is to examine citizen satisfaction with the actions of the stakeholders involved in climate change. The study was conducted in Greece using a structured questionnaire; 1536 questionnaires were collected from January 2014 to June 2015 and the relevant data were processed using the MUSA method (MUlticriteria Satisfaction Analysis). The results of the study show that the citizens are not particularly satisfied, mainly with the actions of the governmental authorities involved in addressing climate change. In order to motivate citizens to take part in such actions in future, the relevant governmental bodies will need to increase their involvement and substantially improve their actions regarding the reduction of pollutants from industry and business, the level of civil protection and information provision, as well as public awareness and education on climate change.