The Synergistic Effects of Knowledge Sharing and Learning on Organisational Learning: Demonstrating Organisational Performance

Advancement in technologies has moved organisations from the traditional methods of strategic and tactical formulations to knowledge-based fabricated methods and strategies. Nowadays, knowledge management became an important success reason for the formulation of any strategy of every company. This knowledge dependent trend is not only dominant in developed economies and their firms, but also has attracted and motivated businesses operating in developing countries. Aiming on the degree of knowledge management influence, this study primarily tried to look at the effects of knowledge sharing (KS) on knowledge learning (KL) and organisational learning (OL), and to see the effect of OL on organisational learning culture (OLC) influencing the business performance. A research survey was conducted and obtained 214 (71%) valid responses from the sample of 500 respondents of the sales departments of six telecommunication companies. The Model fit Structural Equation Modelling (SEM) results show a positive effect of KS on KL and OL; however, KL effect on OL is insignificant. Consequently, the data did not support the effect of OL on OLC. However, OLC positively influenced organisational performance (OP). The results may guide the telecommunication companies to improve their knowledge management activities for better performance. The discussion and conclusions, managerial implications, and future research recommendations are presented at the end.