期刊
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
卷 55, 期 -, 页码 70-80出版社
ELSEVIER SCI LTD
DOI: 10.1016/j.ijhm.2016.03.005
关键词
Peer-to-peer accommodation; Lodging; Commercial sharing system; Sharing economy; Customer satisfaction; Consumer behavior
To better understand the behavioral characteristics of consumers in the sharing economy, this study examines factors that influence guests' satisfaction with a peer-to-peer (P2P) accommodation and their intention to use it again for future trips. Based on an online survey of 644 travelers living in the United States, guest satisfaction was identified as being influenced by factors of enjoyment, monetary benefits (value), and accommodation amenities. Furthermore, it was found that future intention to use P2P accommodation was again determined by enjoyment and value. By differentiating guests based on their chosen types of accommodation, the analysis revealed that social benefits influence guest satisfaction for those staying in a private room that involved cohabitation with hosts, but that this was an insignificant factor for guest satisfaction for those staying in an entire home or apartment. Directions for future research as well as implications for accommodation providers are discussed in this paper. (C) 2016 Elsevier Ltd. All rights reserved.
作者
我是这篇论文的作者
点击您的名字以认领此论文并将其添加到您的个人资料中。
推荐
暂无数据